Back to CRM

Updated Sep 2026 · 2 min read

Using the Business Details page

See everything about a lead or customer in one place — email and order history, details, and the actions you can take next.

Key takeaways

  • Open any business from Sales Inbox, Opportunities, or Businesses to see its email history, order history, and details in one place.
  • From the timeline, write an email, create an order or sample order, add tasks and notes, log a call, or schedule an automation. The tabs above cover Orders, Products, Socials, and Files.
  • Change the opportunity stage at the top, check contacts and attributes on the right, and use the Joy tab to ask questions or draft an order or email.