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Updated Sep 2026 · 2 min read

Understanding Sales Inbox & CRM pages

Learn how Sales Inbox, Opportunities, and Businesses fit together, and how buyer replies turn into opportunities you can track.

Key takeaways

  • Sales Inbox is your wholesale-only inbox: every email and task you need to act on today. Aim to clear it every day.
  • Opportunities is your sales pipeline. Move each opportunity through stages that match how you sell, such as Interested → Sample Sent → Sample Delivered → Order Pending → First Order.
  • Businesses lists every lead and customer. Opening a business from any of these pages takes you to the same business page.